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Podcast: Upside talks ‘uncommitted customers’ with Supermarket News

Podcast: Upside talks ‘uncommitted customers’ with Supermarket News

Upside CEO Alex Kinnier discusses how loyalty members don’t always behave loyally — and how grocers can win more foot traffic.

The Upside Team
The Upside Team
November 4, 2024
Q&A with GetGo: How this retailer turns uncommitted customers into loyal customers

Q&A with GetGo: How this retailer turns uncommitted customers into loyal customers

Of the new and non-loyalty customers Upside brought to GetGo, over 60% joined myPerks.

Sam Berkovitz
Sam Berkovitz
October 21, 2024
Q&A with Giant Eagle: How this grocer earns more loyalty from uncommitted customers

Q&A with Giant Eagle: How this grocer earns more loyalty from uncommitted customers

Of the new and non-loyalty shoppers Upside brought to Giant Eagle, over 60% joined myPerks.

Tyler Renaghan
Tyler Renaghan
October 21, 2024
Consumer economic sentiment in 2024: Inflation has cooled, but shoppers are still wary

Consumer economic sentiment in 2024: Inflation has cooled, but shoppers are still wary

Upside’s Consumer Spend Report featured a new consumer survey about economic sentiments and household finances.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
September 27, 2024
Consumer spending trends in 2024 and the rise of the uncommitted consumer

Consumer spending trends in 2024 and the rise of the uncommitted consumer

Breaking down Upside's inaugural Consumer Spend Report

Dr. Thomas Weinandy
Dr. Thomas Weinandy
September 18, 2024
How grocers can stay profitable during an economic downturn

How grocers can stay profitable during an economic downturn

With prices rising and competitors multiplying, grocery stores have to capture more visits to keep growing. Here’s how.

The Upside Team
The Upside Team
July 8, 2024
Dynamic pricing vs. personalized promotions: Mutual benefit makes all the difference

Dynamic pricing vs. personalized promotions: Mutual benefit makes all the difference

Personalized promotions center the customer while protecting the retailer’s margin; they sit at the intersection of efficiency and fairness.

Alex Kinnier
Alex Kinnier
June 17, 2024
Consumer c-store demand: Even as top-line revenue rises, other metrics tell a different story

Consumer c-store demand: Even as top-line revenue rises, other metrics tell a different story

Transaction data from more than 1,700 c-stores shows demand is actually in decline. We contextualized the numbers and interviewed consumers to find out what’s behind the shift in shopping behavior.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
June 14, 2024
With more fees and higher prices, who's really to blame?

With more fees and higher prices, who's really to blame?

Consumers and politicians often pin the blame on retailers, but the real picture isn’t quite so clear. What’s driving high fees, and where do we go from here?

Kevin Hart
Kevin Hart
June 13, 2024
Q & A with Cascade Dining on their Upside experience

Q & A with Cascade Dining on their Upside experience

Papa John’s operators discuss their experience with various marketing partners to drive sales, and what makes Upside different.

The Upside Team
The Upside Team
May 24, 2024
Heritage Grocers Group shares how Upside helps win and retain more shoppers

Heritage Grocers Group shares how Upside helps win and retain more shoppers

CMO Adam Salgado and COO Prabash Coswatte say that Upside helps differentiate Heritage Grocers Group in the market, helping them generate a 75% return on investment.

The Upside Team
The Upside Team
May 8, 2024
C-store revenue is up, but what about demand?

C-store revenue is up, but what about demand?

Upside reviewed transaction data from 1,700+ convenience retail locations and surveyed 1,500+ consumers. Here’s what we found.

The Upside Team
The Upside Team
May 1, 2024
How grocers bridge the gap from loyalty membership to loyal behavior

How grocers bridge the gap from loyalty membership to loyal behavior

Most loyalty members behave like any other shopper. Here's how grocers can turn their average members into super-users.

The Upside Team
The Upside Team
April 15, 2024
Bridging the gap between loyalty membership and loyal behavior

Bridging the gap between loyalty membership and loyal behavior

There's a gap between loyalty membership and behavior; retailers have an opportunity to turn their average members into super-users.

The Upside Team
The Upside Team
April 5, 2024
Consumers are spreading around their grocery trips. So what?

Consumers are spreading around their grocery trips. So what?

With prices rising and their options multiplying, grocery shoppers are seeking out value now more than ever.

The Upside Team
The Upside Team
March 21, 2024
How mobile apps can turn gas station visitors into c-store shoppers

How mobile apps can turn gas station visitors into c-store shoppers

Using mobile apps is second nature for today’s shoppers. C-stores can leverage that behavior to reach more customers and increase pump-to-store conversion.

David Poulnot
David Poulnot
March 15, 2024
Fuel promotions that change customer behavior at the pump

Fuel promotions that change customer behavior at the pump

Upside surveyed consumers on effective fuel offers. Then, we reviewed transaction data from 30K fuel sites to learn what really changes buying behavior.

David Poulnot
David Poulnot
February 29, 2024
Going Beyond Loyalty, Part I: Loyalty membership does not spell loyal behavior for shoppers

Going Beyond Loyalty, Part I: Loyalty membership does not spell loyal behavior for shoppers

Upside surveyed 1,900 consumers and found a gap between loyalty membership and behavior.

The Upside Team
The Upside Team
February 22, 2024
Retailer survey: Costs remain top-of-mind even as inflation cools

Retailer survey: Costs remain top-of-mind even as inflation cools

Upside polled thousands of retailers to understand the biggest challenges they currently face, and a common theme emerged.

The Upside Team
The Upside Team
February 5, 2024
How far will your restaurant customers travel?

How far will your restaurant customers travel?

The average American only travels about three miles for casual meals out. How can restaurateurs get customers to go farther to choose them?

Dr. Thomas Weinandy
Dr. Thomas Weinandy
January 12, 2024
What's the risk of closing your restaurant early?

What's the risk of closing your restaurant early?

Right now, it’s difficult to hire, operating costs are high, and foot traffic is down. But shortening open hours probably won’t help.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
January 11, 2024
Upside’s dashboard sets a new standard for performance insights. Here’s why.

Upside’s dashboard sets a new standard for performance insights. Here’s why.

The new Upside dashboard not only helps you see the value of the Upside program, but also helps to raise the bar for performance measurement across all your business partnerships.

Wayne Lin
Wayne Lin
January 10, 2024
Introducing your new Upside Dashboard

Introducing your new Upside Dashboard

The Upside Dashboard gives you and your team the data you need to make smart decisions and prove the incremental impact of every dollar you invest in Upside.

The Upside Team
The Upside Team
January 10, 2024
Diners travel farther for cash back

Diners travel farther for cash back

On average, Americans travel about three miles for a casual meal outside the home. Restaurateurs are turning to Upside to get them to go farther.

The Upside Team
The Upside Team
January 8, 2024
How grocery loyalty programs stack up against the "Big Five"

How grocery loyalty programs stack up against the "Big Five"

We reviewed the loyalty programs from best-in-class American grocery retailers to see if successful programs drive more market share.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
January 5, 2024
Grocery shoppers travel farther for cash back

Grocery shoppers travel farther for cash back

U.S. shoppers usually buy groceries close to home, but the right cash back offer can motivate grocery shoppers to travel almost 3x the typical distance.

The Upside Team
The Upside Team
November 30, 2023
How far will your grocery customers travel?

How far will your grocery customers travel?

The average grocery shopper is only eight minutes away from their preferred store. How can grocers get customers to travel farther to choose them?

Dr. Thomas Weinandy
Dr. Thomas Weinandy
November 15, 2023
Cost-passing is backfiring for full-service restaurant owners

Cost-passing is backfiring for full-service restaurant owners

Customers are no longer willing to foot the bill for rising food costs, so restaurateurs need a new way to cover those increases.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
November 14, 2023
FCES 2023 panel summary: “Embracing AI without Killing Your Budget”

FCES 2023 panel summary: “Embracing AI without Killing Your Budget”

Cutting costs, reducing errors, improving customer satisfaction and enhancing the customer experience are just a few benefits of incorporating artificial intelligence into operations, but upgrading systems isn’t always affordable.

The Upside Team
The Upside Team
October 10, 2023
Leveraging consumer psychology with effective promotions

Leveraging consumer psychology with effective promotions

How promotions drive behavioral change in consumers

The Upside Team
The Upside Team
May 4, 2023
Consumer behavior at the pump this summer

Consumer behavior at the pump this summer

A guide to what retailers can expect from consumers this summer as prices at the pump change

Dr. Thomas Weinandy
Dr. Thomas Weinandy
April 28, 2023
Domino’s and Upside: Using technology to power their businesses

Domino’s and Upside: Using technology to power their businesses

Learn how Upside helped Team Washington Domino's repurpose their marketing dollars, increase customer loyalty, and prove incremental profit.

The Upside Team
The Upside Team
April 14, 2023
Boosting restaurant profits: A guide to the best tech stack

Boosting restaurant profits: A guide to the best tech stack

The right technology to increase ticket sizes and drive loyalty

The Upside Team
The Upside Team
March 31, 2023
Thriving in a declining market: Strategies for growing your fuel business

Thriving in a declining market: Strategies for growing your fuel business

Upside's insights report for fuel retailers to stay competitive in changing markets

The Upside Team
The Upside Team
March 10, 2023
Boosting c-store sales at your station through gas promotions

Boosting c-store sales at your station through gas promotions

To achieve fuel profitability, it is crucial to maximize capacity utilization, increasing sales at the pump and driving sales at your convenience store.

The Upside Team
The Upside Team
March 8, 2023
Where return on ad spend falls short

Where return on ad spend falls short

Many businesses work hard to maximize their ROAS. Here’s how this metric falls short and how to measure success more accurately.

The Upside Team
The Upside Team
February 23, 2023
How local and regional grocers can stay competitive in the age of mergers and acquisitions

How local and regional grocers can stay competitive in the age of mergers and acquisitions

With the growing trend of mergers and acquisitions in grocery, regional and independent grocers need a new playbook.

Tyler Renaghan
Tyler Renaghan
February 21, 2023
How capacity utilization will help you hire grocery store staff

How capacity utilization will help you hire grocery store staff

Hiring grocery labor today is tricky, but maximizing your capacity utilization will ensure you can bring on staff without compromising profit.

The Upside Team
The Upside Team
February 16, 2023
Segmentation is now. Personalization is the future.

Segmentation is now. Personalization is the future.

Retailers need to stop using personalized and segmented approaches interchangeably — only the former generates true incremental profit every time. Learn how these strategies differ and how to leverage the data you already have for long-term growth.

The Upside Team
The Upside Team
February 9, 2023
Retail strategies in times of economic uncertainty: Cut costs or reinvest?

Retail strategies in times of economic uncertainty: Cut costs or reinvest?

Reacting to economic uncertainty: The cost-cutting dilemma

The Upside Team
The Upside Team
February 2, 2023
How can high gas station prices help restaurants and grocers increase sales?

How can high gas station prices help restaurants and grocers increase sales?

High prices at the pump are driving consumers to new gas stations. Here’s how grocers and restaurants can benefit.

The Upside Team
The Upside Team
January 26, 2023
Think like a fuel customer: How each decision affects your profitability

Think like a fuel customer: How each decision affects your profitability

Understanding how your customers think will help you go beyond tweaking fuel sign prices to maximize profit. Here’s what you need to know.

The Upside Team
The Upside Team
January 20, 2023
Why measuring capacity utilization is essential for grocers

Why measuring capacity utilization is essential for grocers

By making better use of your existing assets, you could see a profit that could cover the cost of hiring additional staff to fill that empty register. Learn more here.

Tyler Renaghan
Tyler Renaghan
December 13, 2022
How marketplaces unlock new sales potential for retailers

How marketplaces unlock new sales potential for retailers

Brick and mortar businesses have an inherent constraint on their usage: their physical location. Marketplaces are unlocking incremental transactions for retailers with very little lift.

Alex Kinnier
Alex Kinnier
November 17, 2022
Discounting has drawbacks: How to change customer behavior without sacrificing profit

Discounting has drawbacks: How to change customer behavior without sacrificing profit

Looking to attract new customers, bigger baskets, and more sales? One-size-fits-all discounting misses the mark. See why here.

The Upside Team
The Upside Team
September 27, 2022
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