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Retail Industry thought leadership

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Meet ‘The Total,’ your bottom line for retail insights

Meet ‘The Total,’ your bottom line for retail insights

Upside’s LinkedIn newsletter is packed with relevant insights across the fuel, c-store, grocery, and restaurant industries.

The Upside Team
The Upside Team
February 27, 2025
Tracking retail fuel trends: January 2025

Tracking retail fuel trends: January 2025

Sanctions on Russia led to a rise in crude prices, while a cold snap suppressed fuel demand. Get your full trend update here.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
February 10, 2025
Consumer economic sentiment in 2024: Inflation has cooled, but shoppers are still wary

Consumer economic sentiment in 2024: Inflation has cooled, but shoppers are still wary

Upside’s Consumer Spend Report featured a new consumer survey about economic sentiments and household finances.

Dr. Thomas Weinandy
Dr. Thomas Weinandy
September 27, 2024
Bridging the gap between loyalty membership and loyal behavior

Bridging the gap between loyalty membership and loyal behavior

There's a gap between loyalty membership and behavior; retailers have an opportunity to turn their average members into super-users.

The Upside Team
The Upside Team
April 5, 2024
How far will your restaurant customers travel?

How far will your restaurant customers travel?

The average American only travels about three miles for casual meals out. How can restaurateurs get customers to go farther to choose them?

Dr. Thomas Weinandy
Dr. Thomas Weinandy
January 12, 2024
FCES 2023 panel summary: “Embracing AI without Killing Your Budget”

FCES 2023 panel summary: “Embracing AI without Killing Your Budget”

Cutting costs, reducing errors, improving customer satisfaction and enhancing the customer experience are just a few benefits of incorporating artificial intelligence into operations, but upgrading systems isn’t always affordable.

The Upside Team
The Upside Team
October 10, 2023
Leveraging consumer psychology with effective promotions

Leveraging consumer psychology with effective promotions

How promotions drive behavioral change in consumers

The Upside Team
The Upside Team
May 4, 2023
The anatomy of a transaction

The anatomy of a transaction

Making every transaction economically efficient

Alex Kinnier
Alex Kinnier
August 31, 2022
Beyond customer loyalty programs: Digital marketplaces and new revenue

Beyond customer loyalty programs: Digital marketplaces and new revenue

Customer loyalty programs can help drive sales among existing customers but fall flat in growing your base and driving new profit. Here’s how digital marketplaces can fill the gap.

The Upside Team
The Upside Team
August 23, 2022
Personalized customer experience: How industry leaders create loyal customers

Personalized customer experience: How industry leaders create loyal customers

Understand the customer experience strategies employed by restaurant giants like Chick-fil-A, Dunkin’ Donuts, and McDonald's to foster customer loyalty and engagement

The Upside Team
The Upside Team
March 21, 2022
Brick and mortar retail is making a comeback

Brick and mortar retail is making a comeback

How retailers are thriving post-pandemic by combining clicks-to-bricks acquisition and innovative in-store experiences to attract and retain customers

The Upside Team
The Upside Team
March 3, 2022
How retailers can survive the new labor market

How retailers can survive the new labor market

Amid labor shortages and rising costs, brick and mortar businesses must adapt to the changing labor landscape by understanding market trends and implementing strategies to attract and retain employees while optimizing operations for profitability

The Upside Team
The Upside Team
December 22, 2021
How to make every day Small Business Saturday

How to make every day Small Business Saturday

Discover the Upside Effect and how it connects people and local businesses, empowering communities and creating economic harmony on Small Business Saturday and every day

The Upside Team
The Upside Team
November 24, 2021
Outmatch your competition: Fuel industry report

Outmatch your competition: Fuel industry report

We surveyed 1,300 customers, spoke with dozens of retailers, and analyzed billions of transactions to learn how competitive retailers outmatch their competition

The Upside Team
The Upside Team
April 20, 2021
What you've missed most in quarantine

What you've missed most in quarantine

Survey puts restaurants & road trips at the top of “What I’ve missed” in quarantine. Plus, in-store grocery shopping is here to stay.

The Upside Team
The Upside Team
July 22, 2020
Amazon goes offline: Why small businesses need to take note

Amazon goes offline: Why small businesses need to take note

What the online retail giant’s move into physical bookstores means for the future of small business

Alex Kinnier
Alex Kinnier
August 26, 2016
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