How Upside can help QT Pay maintain its first-year momentum

QT Pay is off to the races, but as with any program, some members will inevitably churn over time. Upside can help minimize that number.

Meet ‘The Total,’ your bottom line for retail insights

Upside’s LinkedIn newsletter is packed with relevant insights across the fuel, c-store, grocery, and restaurant industries.

Upside's most popular blogs of 2024

Revisit our top insights from the past year — with much more to come in the future.

Where do people go out to eat on Christmas? (No, it's not just Chinese.)

We determined the businesses that are most likely to be open for the holidays — and the ones that see the biggest boost in visits.

How Roy Rogers is winning customers without relying on the value menu

Diners have plenty of choices for affordable meals outside of the home these days. But are value meals and blanket discounts good for your business?

Retailer survey: Cautious optimism spurs greater focus on growth

Our latest survey shows retailers are thinking less about surviving and more about growing, a notable shift from the beginning of 2024.

'Breaking Down Buying Trends': The top three takeaways from our experts

Upside’s retail experts broke down the trends shaping the way we shop in a live webinar. We’re revisiting the conversation’s highlights.

Consumer economic sentiment in 2024: Inflation has cooled, but shoppers are still wary

Upside’s Consumer Spend Report featured a new consumer survey about economic sentiments and household finances.

Q & A with Cascade Dining on their Upside experience

Papa John’s operators discuss their experience with various marketing partners to drive sales, and what makes Upside different.

Bridging the gap between loyalty membership and loyal behavior

There's a gap between loyalty membership and behavior; retailers have an opportunity to turn their average members into super-users.

Loyalty members don't always behave like loyal customers

Our survey of 1,900 consumers shows that the majority of your loyalty members shop around like any other customer.

How far will your restaurant customers travel?

The average American only travels about three miles for casual meals out. How can restaurateurs get customers to go farther to choose them?

What's the risk of closing your restaurant early?

Right now, it’s difficult to hire, operating costs are high, and foot traffic is down. But shortening open hours probably won’t help.

Diners travel farther for cash back

On average, Americans travel about three miles for a casual meal outside the home. Restaurateurs are turning to Upside to get them to go farther.

Cost-passing is backfiring for full-service restaurant owners

Customers are no longer willing to foot the bill for rising food costs, so restaurateurs need a new way to cover those increases.

Unveiling consumer spending, saving, and rewards preferences

Insights from a recent survey

Leveraging consumer psychology with effective promotions

How promotions drive behavioral change in consumers

Boosting restaurant profits: A guide to the best tech stack

The right technology to increase ticket sizes and drive loyalty

Where return on ad spend falls short

Many businesses work hard to maximize their ROAS. Here’s how this metric falls short and how to measure success more accurately.

The new drivers of restaurant profit, explained

The restaurant industry has completely transformed in the digital economy. So what are the new restaurant profit drivers in this marketplace?

Creating profitable restaurant experiences: The future of Upside for restaurants

How Upside revolutionizes the restaurant industry with personalized dining experiences, bridging the gap between online and offline interactions to enhance customer loyalty and boost profitability

How to improve customer experience in a restaurant

Turning F.E.E.E.L framework into action: Enhancing restaurant customer experience

Why does the restaurant customer experience matter?

Understanding the significance of customer experience for attracting and retaining customers in the competitive restaurant industry

The dish on third-party delivery for restaurants

Exploring the impact and considerations of third-party delivery services in the restaurant industry

How an Iowa family became Arby's regulars

Arby’s franchisees partner with Upside to drive meaty results and win-win-wins

Balancing franchisee, corporate, and ownership goals can be challenging — but with Upside, everyone benefits.